How to add live chat to your website in Arabic and English

Before you start

Step by step

1. Create your workspace and invite the people who will answer. Roles (owner, admin, supervisor, agent, read-only and billing only) give each person explicit permissions.
2. Publish a web chat widget from the workspace.
3. Add your site to the widget's allowed origins, so only your website can load it.
4. Paste the loader snippet before the closing body tag of your pages. You can also embed the widget in an iframe or link to a hosted chat page.
5. Check both languages. The widget follows the visitor's language; the app, the web chat and your replies work in Arabic and English, right to left included.
6. Write the welcome message in both languages and say when you reply; chat widget welcome message examples has ten to copy.
7. Send a test chat from your phone and answer it from the inbox.

The docs cover each step, and the channels and integrations page shows what is available today.

Settings that keep the widget safe

• Allowed origins: the widget loads only on the websites you list.
• Identity verification: if your visitors sign in on your site, the widget can verify who they are, so a chat can't pretend to be one of your customers.
• A public knowledge subset: web chat uses only a knowledge base set to Public. A new knowledge base starts as Internal, so switch the one with your customer answers to Public.

Answering chats as a team

A chat box helps only if someone answers fast and nobody answers twice. In the unified inbox:

• Saved views for unassigned, mine, escalated and waiting on customer.
• Internal notes that look different from customer messages, and drafts kept with the conversation.
• Presence: you see who else is viewing a conversation.
• Stale-reply protection: if the customer wrote again while you were typing, you are asked to review before sending.
• Tickets: turn a chat into a ticket with a priority, an assignee and due times.

A shared inbox or personal phones explains why this matters once two or more people answer.

Should AI answer website chats?

It can, but it is optional. No plan includes AI today: AI replies need your own Anthropic key, and your provider bills you directly (what that means). If you use it, the AI answers only from the knowledge and prices you published and hands the chat to a person when it is unsure. Without AI, your team answers every chat from the inbox, which is how many teams start.

What it costs

Every plan has every feature; plans differ in capacity.

Prices are plus 5% VAT, shown before you pay. Checkout is open for businesses with a billing address in the United Arab Emirates. The trial is small on purpose: 2 seats, 1 connected channel and 300 message records in total. See pricing.

A checklist for the first week

• The widget is on every page where people decide to buy: pricing, product and contact pages.
• Someone owns the unassigned view during working hours: without AI, every chat waits for a person (how fast to answer).
• Your welcome message says when you reply, and your first answer to an overnight chat is written down.
• Your prices are published in StayReplied, not typed from memory.
• At the end of the week, read ten chats and fix the questions you answered badly (the 20 answers to write first).

When this is not for you

Web chat is the channel you connect today; WhatsApp, Instagram, Facebook Messenger and e-mail are marked "Coming soon". Checkout is open for businesses with a UAE billing address. And if you are one person answering a few chats a week, a chat box on your site may be enough without a team inbox. Read who StayReplied is not for.