Legal
Subprocessors
The companies that process data for StayReplied, what for, and where. Each also processes data under its own terms. We give at least 30 days' notice before adding a subprocessor for workspace data.
Last updated: 10 November 2026.
Subprocessors for workspace data
| Provider | Purpose | Data | Region |
|---|---|---|---|
| Amazon Web Services (AWS) | Hosting, database, file storage, encryption keys, configuration, logs, service email (SES) | All workspace data | EU: Milan, Italy |
| Anthropic (Claude) | Managed AI replies, when a workspace turns AI on | The conversation excerpt, instructions and approved knowledge a reply needs | United States and other countries |
| OpenAI | Optional fallback model, off by default, with a cost cap per reply | Same as above, for replies that fall back | United States and other countries |
| Openprovider (Hosting Concepts B.V., Netherlands) | Our support mailboxes, if you send us workspace data when asking for help | What you include in your email | Netherlands (EU) |
Providers for our own data
| Provider | Purpose | Data | Region |
|---|---|---|---|
| Stripe | Subscriptions, hosted checkout, invoices, refunds and disputes | Billing contact and payment details (entered with Stripe; we never see full card numbers) | As Stripe's terms set; may include the United States |
| Google sign-in, if you choose it; Analytics on stayreplied.com only after you accept | Account id, email and name; pages viewed and device data for Analytics | United States and other countries | |
| Meta | Facebook sign-in, if you choose it; data-deletion requests | Account id, email and name | United States and other countries |
| AWS | Serving this website | Standard web request data | eu-south-1 (Milan) |
Services you connect yourself
These are not our subprocessors: they work under your own agreement with them.
| Service | When | What passes through it |
|---|---|---|
| Meta: WhatsApp Business Platform | When you connect a WhatsApp number; Meta's fees are normally billed to your Meta account | Every WhatsApp message, file, status and template on that number |
| Your own AI provider | When you add your own AI key | The same content as managed AI |
| Your webhooks and API clients | When you add them | The events and data you chose |