Who StayReplied is not for today
StayReplied is a shared team inbox for customer chats, with AI replies that stick to what you approved. Today it is not the right choice if you need WhatsApp, Instagram, Facebook Messenger or email connected now, if your business has no billing address in the UAE, if you want AI included in the plan price, or if you need a security certification or a guaranteed uptime. The channels page marks each feature Available now, Private beta or Coming soon, with no dates promised, so check it before you rely on one.
| If you need… | What StayReplied does today |
|---|---|
| WhatsApp chats in a team inbox | WhatsApp is "Coming soon" while Meta's approval for StayReplied is finished |
| Instagram, Messenger, SMS or email | All marked "Coming soon"; Messenger and Instagram come after WhatsApp |
| To subscribe from outside the UAE | Checkout is open for businesses with a billing address in the United Arab Emirates |
| AI included in your plan | Not available yet; AI replies run on your own Anthropic key ("Private beta") and Anthropic bills you |
| A security certification | "We don't hold security certifications yet and won't claim any until audited." |
| An uptime guarantee | No particular uptime is promised; no service-level agreement unless one is signed with you |
| A full workspace export today | Workspace export is marked "Private beta" |
| Data kept in the UAE | Main systems are in the EU, on Amazon Web Services in Milan, Italy |
Web chat only, for now
The channel every workspace can use today is the website chat widget. If your customers mostly write to your WhatsApp number, StayReplied cannot take those chats yet. WhatsApp is next: the site says the team is finishing Meta's approval so you can connect your own number. Instagram, Facebook Messenger and email follow.
When those channels arrive, their delivery is charged by the provider at its current rates; plan capacity is processing in StayReplied, not free delivery.
UAE checkout, AED prices
Plans are priced in AED, plus 5% VAT shown before you pay, and checkout is open to UAE billing addresses. A business billed elsewhere cannot subscribe yet.
AI is yours to bring
No plan includes AI replies today. To use AI now you add your own Anthropic key, marked "Private beta", and the provider bills you directly. Without a key, the inbox, notes, assignments, tickets and pipeline still work; your team simply answers. Even with AI on, "AI can still be wrong", so you choose where it answers on its own and where it only drafts.
Early days, said plainly
There is no security certification yet, the status page is updated by hand, and the full documentation is still being written alongside the product. StayReplied is for businesses, not personal use.
Who it does fit
UAE teams of two to ten who answer customers together on their website chat: restaurants and cafés, clinics, shops and service businesses that want answers and quotes only from approved prices, with a person stepping in when needed.
In short
- You need WhatsApp, Instagram, Messenger or email connected today.
- You have no UAE billing address.
- You need AI in the price, a certification or an uptime guarantee.
Questions and answers
When will WhatsApp be available?
No date is promised. WhatsApp is marked "Coming soon" while Meta's approval for StayReplied is finished.
Can I subscribe from Egypt or Saudi Arabia?
Not yet. Checkout is open for businesses with a billing address in the United Arab Emirates.
Is AI included?
No. Managed AI is not available yet; you can use your own Anthropic key in private beta.
Do you have a security certification?
No. The security page says certifications will not be claimed until audited.
Can I delete my data?
Yes, whenever you want; full workspace export is in private beta.
Still a fit?
Start the 14-day free trial, no card needed. Not sure about one point? Ask us on WhatsApp: an assistant answers first and a person takes over when needed.