About StayReplied

Why it exists

Our line is simple: stop losing customers to slow replies. Restaurants, clinics, shops and service businesses get the same questions every day: prices, opening hours, delivery areas, bookings.

StayReplied puts those chats in one inbox your team shares, so each conversation has an owner and two people never answer at once. If you switch on AI, it answers only from the knowledge and price list you published and cites the version it used. When it is unsure, or when money, a complaint or anything medical is involved, it hands the chat to your team.

What we will not do

A few rules shape the product:

• No made-up answers. The AI can use only published versions of your knowledge and prices; every version is kept and can be rolled back. When two facts disagree, it stops and asks your team instead of picking one.
• No screenshot is a payment. A payment screenshot moves a lead to "awaiting verification", not "won". Confirmation comes from your payment system or a person.
• No silent cost. You set daily and monthly AI budgets; at the limit the AI pauses and human replies keep working. A cheaper call is never silently retried on a more expensive model.
• No basics behind a bigger plan. Every plan has every feature; plans differ only in capacity.
• No selling your data. "We do not sell workspace data, use it for advertising or use it to train AI models."
• No badges we have not earned. "We don't hold security certifications yet and won't claim any until audited."

What works today

Web chat on your website, the shared inbox, knowledge and price lists, tickets and the sales pipeline. AI replies run on your own Anthropic key, marked "Private beta"; AI included with a plan is not available yet. Each channel is switched on only after it has been tested, and the channels page shows the status of each one: Available now, Private beta or Coming soon, with no dates promised.

The app, the web chat and your replies work in Arabic and English, right to left included.

Where your data is kept

Our main systems are in the European Union, on Amazon Web Services in Milan, Italy. Some providers, such as the AI and payment providers, may process data in other countries; the privacy notice and the subprocessors page list them. You can delete your data whenever you want; full workspace export is in private beta.

Who you contract with

The terms of service are the agreement between your business and BytesGlue, and they name the company you contract with. Plans are monthly, in AED, plus 5% VAT shown before you pay, and checkout is open for businesses with a billing address in the UAE. Starter has a regular price of AED 70 a month; see the pricing page for the current price.

Who this is not for

• Teams that need WhatsApp, Instagram, Messenger or email connected today.
• Businesses without a UAE billing address that want to subscribe now.
• Personal use: StayReplied is for businesses.