A shared inbox, or everyone answering on their own phone?
Answering customers from personal phones works while one person handles every chat. Once two or three people share the work, chats get missed, two people answer the same customer, and the history leaves with the employee who leaves. StayReplied puts your customer conversations in one inbox your team shares, with assignments, internal notes and a clear owner for each chat. Today that inbox takes chats from your website's chat widget; WhatsApp, Instagram, Facebook Messenger and email are marked "Coming soon".
| What you need | Personal phones | StayReplied |
|---|---|---|
| Who answers this chat | Whoever saw it first, or nobody | Assign a chat; saved views for unassigned, mine, escalated and waiting on the customer |
| Two people replying at once | It happens | You see who else is viewing the chat; if the customer wrote again while you typed, you are asked to review before sending |
| Notes about the customer | In someone's head | Internal notes, shown differently from customer messages |
| Prices you quote | From memory, or an old photo of the list | Quotes calculated from your approved price list |
| When an employee leaves | The chats leave with the phone | The conversations stay in the workspace, kept at least 90, 180 or 365 days by plan |
| Follow-up | A reminder, if you set one | A chat becomes a ticket with a priority, an owner and a due time |
| Channels | Whatever app is on the phone | Web chat available now; WhatsApp, Instagram, Messenger and email coming soon |
| When personal phones are enough | One person answers every message, and the volume is small | — |
One inbox, one owner per chat
Every conversation lands in one searchable list. You assign it, or pick it up yourself, and everyone can see who owns it. Saved views show what is unassigned, what is yours, what was escalated and what is waiting on the customer. Internal notes let a teammate leave context for the next person without the customer seeing it.
When a chat needs follow-up, turn it into a ticket with a priority, an assignee and a due time, so it does not sink under newer messages.
No more answering twice
You can see who else is viewing a conversation right now. If the customer sends another message while you are typing, StayReplied asks you to review before your reply goes out. Two teammates do not send two different answers to the same question.
Prices from one list, not from memory
You publish your price list and your FAQs as versions you review. Quotes are a calculation from the approved price records, and a payment screenshot moves a lead to "awaiting verification", never to "won". If you switch on AI replies, the AI answers only from what you published and hands the chat to a person when it is unsure, or when money or a complaint is involved.
AI is optional. Today it runs on your own Anthropic key, labelled "Private beta", within daily and monthly budgets you set; no plan includes AI yet.
What works today, honestly
StayReplied runs in the browser on your computer or phone, with nothing to install, in Arabic and English, right to left included. The channel you can connect today is web chat on your website, embedded by script, iframe or a hosted page. WhatsApp is marked "Coming soon" while Meta's approval for StayReplied is finished; Instagram, Facebook Messenger and email follow.
So if most of your customers write to you on WhatsApp, StayReplied cannot take those chats yet. If you want a chat on your website that your whole team answers together, it works now.
Who this is not for
- Teams that need their WhatsApp, Instagram, Messenger or email chats in a shared inbox today.
- Businesses without a billing address in the UAE: checkout is open to UAE billing addresses.
- One person who answers every message alone: a phone may be all you need.
Questions and answers
Can I connect our WhatsApp number?
Not yet. WhatsApp is marked "Coming soon" while Meta's approval for StayReplied is finished.
Do my staff need to install an app?
No. They open app.stayreplied.com in the browser on a computer or phone and sign in.
How many people can share the inbox?
Starter has 2 seats including the owner, Team 5 and Business 10. See the pricing page for the current price.
Does it work in Arabic?
Yes. The app, the web chat and your replies work in Arabic and English, right to left included.
Can I try it first?
Yes: a 14-day free trial, no card needed, one per business. It is small on purpose: 2 seats, 1 connected channel and 300 message records in total.
Put your website chat in one team inbox.
Start the 14-day free trial, no card needed, or ask for a demo.