Delete your data
You can delete your StayReplied account, a workspace you own, or the data we hold from a Facebook sign-in. Here is how, and what happens next.
Delete your account
Sign in, open Settings → Profile → Delete my account, type your email address and confirm with your password, or with your authenticator code if MFA is on. Your sessions and sign-in links are removed and your name is removed from the workspaces you belonged to. If you are the only owner of a workspace, transfer ownership or delete that workspace first.
Delete a workspace
Owners open Settings → Data → Delete workspace, type the workspace name and confirm. Deletion starts after a 7-day grace period, and any owner can cancel it during those 7 days. After that, conversations, contacts, files and settings are deleted for good. If the workspace has an active paid subscription, cancel it first from Billing.
You signed in with Facebook
In Facebook, open Settings & privacy → Settings → Apps and websites, remove StayReplied and choose to send a deletion request. Facebook tells us, we delete your Facebook sign-in data, and Facebook shows you a confirmation code with a link to a status page. If Facebook was your only way to sign in, your StayReplied account is deleted too.
You messaged a business that uses StayReplied
That business controls its conversations with you. Ask the business to delete them. If you cannot reach it, email us and we will pass your request on.
By email
Write to privacy@stayreplied.com from the email address on the account. We confirm who you are before deleting anything and reply within 30 days.
What may remain
Point-in-time database backups expire on their own within 35 days. We keep invoice and payment records (amounts and references, no conversations) for five years after deletion, as accounting law requires; our payment provider follows its own retention rules.