Legal
Terms of service
The agreement between your business and BytesGlue for using StayReplied.
Last updated: 10 November 2026.
Who the agreement is with
These terms are between your business and BytesGlue (BytesGlue Software Services and Solutions FZCO, Dtec G-1B, Nadd Hessa, Dubai Silicon Oasis, Dubai, United Arab Emirates (trade licence no. 44334)). The person accepting them confirms they may do so for the business. StayReplied is for businesses, not personal use, and you must be at least 18 to create an account. The Acceptable use policy, the Privacy notice and the Data processing agreement are part of these terms.
The service
StayReplied is a shared team inbox for connected channels, with contacts, tickets, knowledge, optional AI replies, an API and webhooks. Features marked Private beta or Planned may change or be withdrawn, and anything shown as Needs setup is not working until it is configured. We work to keep the service available but do not promise a particular uptime; there is no service-level agreement unless we sign one with you.
Your account and team
Keep sign-in details safe and use two-step verification. You are responsible for what happens in your workspace, including the people you invite and the API keys you create. Tell security@stayreplied.com straight away if you suspect unauthorised access.
Plans, prices and payment
Starter costs AED 70 a month, Team AED 210 a month and Business AED 420 a month. Each plan's limits are on the Pricing page and in the app, and apply per workspace. Subscriptions are billed monthly in advance through Stripe's hosted Checkout; you give your payment details to Stripe, not to us. Prices exclude taxes, and any tax is shown as its own line before you pay. VAT is added to the invoice where the law requires it. Our TRN: 104978379600003.
Free trial: a new workspace starts with a 14-day free trial, one per business; no card is needed. The trial has small limits, shown on the Pricing page and in the app, and some of them are counted per day. Subscribing ends the trial at once. When the trial ends without a subscription, the workspace becomes read-only: you can still sign in, read and export your data and subscribe, but nothing new can be added or sent, the AI does not reply and automations do not run. We keep the data of a workspace whose trial ended without a subscription for 30 days after the trial ends, then delete it. A second trial for the same person, e-mail address, WhatsApp number, mailbox or website domain is not available, and we may end a trial that is used to get around these limits.
Your subscription renews each month until you cancel. We give at least 30 days' notice of a price increase. You can change plan from Billing in the app, and Stripe prorates the change; a smaller plan never deletes data, but new additions stop while you are over a limit.
Cancel at any time from Billing. Cancellation takes effect at the end of the current billing period and you keep your paid plan until then. If a renewal payment fails, your paid plan continues for a 7-day grace period; after that the workspace becomes read-only until the payment succeeds. When a subscription ends, the workspace becomes read-only: you can still sign in, read and export your data, manage billing and delete the workspace, but nothing new can be added or sent, and new incoming messages are not added to the inbox, until you subscribe again. Replies that were waiting to be sent are held, not sent; a message already handed to a channel provider before the subscription ended may still be delivered. There is no free plan after a subscription ends. Your data is not deleted. This lasts at least 30 days after the paid period ends, and we will not delete your data without giving the owners at least 30 days' notice.
Refunds: Monthly fees are paid in advance and are not refunded for unused time when you cancel, unless the law requires it. We may refund an invoice in full or in part at our discretion, for example after a billing error; this is not a guarantee of a refund. Nothing in these terms limits a refund right the law gives you.
Introductory offer
30% off your first 3 monthly subscription invoices with code YEAREND30, then your plan's regular price. Redeem by 31 December 2026, 23:59 (Dubai time). Once per business; it does not combine with any other offer. It applies to the plan subscription only, not to AI usage, purchased credit, add-ons, taxes or messaging provider fees, and it does not reduce the included AI credit. If you change plan during the offer, the discount applies to the new plan for the remaining discounted invoices.
AI usage and charges
Each workspace chooses whether to use AI, which model and how much it may spend. Managed AI, where we pay the provider, is charged at 2× the provider's published list price, converted to dirhams at the rate shown in the app with the date of each rate. With your own key, the provider bills you directly and we do not charge those tokens.
Managed AI is offered only once we have switched it on, and the Pricing page and the app say whether it is on. While it is off, use your own provider key; no credit is included or owed. When it is on, each paid plan includes a monthly managed AI credit (AED 5 on Starter, AED 25 on Team, AED 60 on Business). It resets each billing period, does not roll over and has no cash value. When we offer purchased credit, it is used after the included credit. Before each reply we reserve the most it can cost; when your budget or credit runs out, managed AI stops and conversations go to your team. Nothing tops up automatically, and failed AI calls are not charged.
AI replies can be wrong
AI replies can be wrong, incomplete or out of date, even when based on your approved knowledge. You are responsible for the facts and prices you publish, for deciding when AI may reply on its own, and for every message sent from your workspace, whether a person, the AI, an automation or the API sent it. Any teammate can take over a conversation at any time. Do not rely on AI for medical, legal or financial advice without a qualified person checking it.
Channels and other companies' services
StayReplied connects to services run by other companies, which process data under their own terms. To use WhatsApp you must accept Meta's WhatsApp Business terms and policies, including its Business Messaging and Commerce policies; Meta decides whether your number may send, its limits and quality rating, and charges its own fees, normally to your own Meta account. Stripe processes payments, and AI providers process the content sent to them, under their own terms. Messaging provider fees are charged by those providers; plan capacity is processing in StayReplied, not free delivery.
Your data
You own the content you put into your workspace. You let us host, process and send it only as needed to provide and support the service, as set out in the Data processing agreement. We do not sell it or use it to train AI models. You are responsible for having the right to use it and to message your contacts. You can export your workspace at any time (workspace export is in private beta) and delete it (after a 7-day grace period) or your account. We may use service metadata such as counts, errors, timings and costs, never message content, to run and improve StayReplied.
Suspension and termination
You can cancel and delete your workspace or account at any time. We may suspend a workspace, channel or feature, or close an account, for serious or repeated breaches of these terms or the Acceptable use policy, payment overdue beyond the grace period, a risk to the service or to people you message, or when a channel provider or the law requires it. Where we reasonably can, we tell you first and give you time to fix it, and we normally let you export your data. If your subscription ends we keep your data for export, and we tell the owners at least 30 days before we delete it.
Warranties and liability
We provide the service with reasonable skill and care. Otherwise, as far as the law allows, it is provided as is, and we do not promise it will be uninterrupted or error-free, that AI output will be accurate, or that a channel provider will accept your number or messages. Neither party is liable for indirect or consequential loss or lost profits, and each party's total liability in any 12 months is limited to the fees you paid for StayReplied in the 12 months before the claim, except where the law does not allow a limit, and except for your payment obligations and your responsibility for your messages.
Your responsibility for your messages
You will cover our reasonable losses and costs from a claim by a third party, including a channel provider or a person you messaged, that arises from your content, the messages sent from your workspace, or a breach of the Acceptable use policy.
Changes and general terms
We give account owners at least 30 days' notice of material changes to these terms; if you do not agree you may cancel before they take effect. These terms are governed by the laws of the United Arab Emirates, and the competent courts of the United Arab Emirates have jurisdiction, except where the law gives you another right. If the English and Arabic versions differ, the English version prevails. Notices go to the account owner's email or the app; reach us at hello@stayreplied.com.