Exact sender shown
The composer shows the number or account, recipient, channel limits and whether a template is required.
A shared inbox that knows which number you're replying from.
Conversations from every connected number and channel land in one searchable list, with saved views for unassigned, mine, escalated and waiting-on-customer.
Service windows respected
For channels with a customer-service window, such as WhatsApp (coming soon): once the window has closed, freeform sending is disabled and only eligible approved templates are offered.
Notes, drafts, presence
Internal notes look different from customer messages. Drafts autosave. You can see who else is viewing a conversation.
Stale-reply protection
If the customer wrote again while you were typing, you're asked to review before sending.
Contacts without guesswork
Identities are linked only with verified ownership or a person's confirmation, never by similar names or an AI guess.
Tickets and SLAs
Turn a conversation into a ticket with priority, assignee, due times and merge history.
Stop losing customers to slow replies.
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