Legal
Acceptable use policy
The rules for every message sent from a StayReplied workspace, whether a person, the AI, an automation or the API sends it.
Last updated: 10 November 2026.
Message only people who want to hear from you
Before you message someone first on WhatsApp, or on any channel that requires it, you must have their opt-in for that channel and your business, collected as the law and Meta's policies require. Keep proof of it. Marketing templates go only to people with a recorded marketing opt-in.
Honour STOP. StayReplied records STOP, UNSUBSCRIBE, توقف, إلغاء and similar replies and then blocks AI, automated, API and marketing messages to that person on that channel. Do not get round an opt-out with another number, another channel or a new contact record. Outside WhatsApp's customer-service window only approved templates may be sent.
No spam
Do not send unsolicited bulk or promotional messages; do not buy, rent or scrape contact lists; do not hide who you are or impersonate another person or business; and do not use several numbers or accounts to avoid limits, quality ratings or blocks. StayReplied has no bulk-send feature, and automations cannot send messages.
Follow the channel's rules
WhatsApp messages are subject to Meta's WhatsApp Business Messaging Policy, Commerce Policy and Business terms, as well as this policy. Meta may limit, flag or disable a number whatever StayReplied does. We show the quality rating and limits Meta reports, and we may pause sending to protect a number or the service.
No prohibited goods, services or content
Do not offer, sell or promote anything that is illegal where you or the recipient are, or that Meta's Commerce Policy prohibits. This includes illegal drugs and unauthorised prescription drugs; weapons, ammunition and explosives; tobacco and alcohol where prohibited; adult products, services or sexual content; real-money gambling without a licence the channel accepts; counterfeit, stolen or infringing goods; fake documents; false health or financial claims and pyramid schemes; and endangered animals and their products.
Do not send unlawful, defamatory, threatening, harassing or hateful content, content that exploits or endangers children, or content that encourages violence or self-harm.
Use AI responsibly
AI replies can be wrong: check what your AI may say, review it where the stakes are high and correct mistakes. Do not set AI up to give medical, legal or financial advice without a qualified person reviewing it, do not use it to pretend to be a specific real person, and say that replies may be automated where the law requires it.
Protect the service and other customers
Do not try to access another workspace or data you are not authorised to see; do not probe or test our security without written permission (report vulnerabilities to security@stayreplied.com instead); do not overload the service or get round rate limits, quotas, budgets or the send policy; do not upload or spread malware; and do not resell access without our written agreement.
Sensitive data
Do not collect card numbers, passwords or government identity numbers through chats, and do not ask for health or other sensitive data unless the law allows it and you have assessed the risk.
If this policy is broken
We may remove content, pause AI or sending, suspend a channel or workspace, or close an account, as the Terms describe. Where we reasonably can, we tell you first and give you time to fix it. Report abuse to abuse@stayreplied.com.