StayReplied or a general help desk?
A general help desk is built to handle support tickets for a support team. StayReplied is a shared team inbox for customer chats, where an AI answers only from the knowledge and prices you approved and hands the chat to a person when one is needed. If your customers mainly write to ask prices, book or order, and you want those chats answered by your team together, StayReplied is aimed at that job. Before you choose either, ask both the same questions; StayReplied's answers are below.
| What to check | Ask a help desk | StayReplied's answer |
|---|---|---|
| Channels | Which channels can I connect today, not "soon"? | Web chat on your website is available now; WhatsApp, Instagram, Messenger, SMS and email are marked "Coming soon" |
| AI answers | Where does the AI get its answers? | Only from the knowledge and prices you published, citing the version used; when two facts disagree it stops and asks your team |
| Quotes | Is a quoted price a calculation or a guess? | A calculation from approved price records; a payment screenshot is never counted as paid |
| AI cost | Can I cap what the AI spends? | Daily and monthly budgets; at the limit the AI pauses and human replies keep working |
| Features by plan | Do basic features cost more on bigger plans? | Every plan has every feature; plans differ only in capacity |
| Arabic | Does it work right to left for staff and customers? | The app, the web chat and your replies work in Arabic and English, right to left included |
| Tickets | Can a chat become a tracked ticket? | Yes, with priority, assignee, due times and SLA policies |
| When a help desk is enough | Your support is mostly e-mail tickets handled by a support team, and you need e-mail today | — |
Built for chats that sell
Restaurants, clinics, shops and service businesses get the same questions every day: opening hours, prices, delivery areas, bookings. StayReplied answers those from what you published, and sends bookings, complaints, money and anything medical to a person.
You publish FAQs, policies and price lists as drafts, review them and then publish; every version is kept and can be rolled back, and the AI can use only published versions. Quotes come from the price records: regular price, promotion, eligibility dates, currency, tax and rounding are stored as data, so a quote is a calculation.
A person when it matters
The AI hands off when it is unsure, when money or a complaint is involved, or when the customer asks; your teammate sees the question and what was tried. You decide where the AI may answer on its own and where it only drafts. The site is plain about it: "AI can still be wrong".
AI is optional. Today AI replies run on your own Anthropic key, marked "Private beta", and Anthropic bills you directly; AI included with a plan is "Coming soon".
The team inbox underneath
The inbox works without AI too. Assign chats, leave internal notes, see who else is viewing a conversation, and get asked to review if the customer wrote again while you were typing. Turn a chat into a ticket with priority, assignee and due times.
Plans by capacity
Starter has a regular price of AED 70 a month, Team AED 210 and Business AED 420, plus 5% VAT shown before you pay; see the pricing page for the current price. They differ in seats (2, 5 or 10 including the owner), connected channel accounts, message records and storage, not in features. Current offers are on the pricing page.
Who this is not for
- Teams whose support runs on e-mail today: StayReplied's email channel is marked "Coming soon".
- Buyers who need a security certification or an uptime guarantee: there is no certification yet, and the terms promise no particular uptime, with no service-level agreement unless one is signed with you.
- Businesses outside the UAE that want to subscribe now: checkout is open to UAE billing addresses.
Questions and answers
Is StayReplied a help desk?
It is a shared team inbox for customer conversations, with tickets and SLA policies on every plan.
Can I use it without AI?
Yes. AI is optional; the inbox, notes, assignments and tickets work on their own.
Is AI included in the price?
No. Managed AI is not available yet; to use AI now, add your own provider key.
Which channels work today?
Web chat on your website, plus test conversations. WhatsApp is coming soon; Instagram, Facebook Messenger and email follow.
Where is my data stored?
In the EU, with Amazon Web Services in Milan, Italy.
Try it on your own website chat.
Start the 14-day free trial, no card needed, or ask for a demo.