Website chat for furniture and interiors showrooms
People buying a sofa, a bed or a fitted wardrobe rarely buy on the first chat, but they decide on the first chat whether your showroom is worth the trip: they want to know the price range, how long delivery takes, whether a size can be changed and whether assembly is included. Publish those facts and answer them fast; send custom quotes, interior-design briefs and any delivery problem to a named salesperson. The set-up below works for a single showroom or a small chain.
The three facts every buyer wants
Before anything else, every product page's chat should be able to answer:
- [ ] Price range for the item or collection, as published
- [ ] Lead time: in stock, or made to order in [weeks]
- [ ] Delivery and assembly: areas, fees, whether old furniture is removed
If any of the three is "it depends", say what it depends on and offer a salesperson (write the 20 answers customers ask). In StayReplied, prices and delivery fees can be stored as reviewed price records, so the figure in chat matches the figure on the price tag.
Twelve questions showrooms get
| Buyer asks | Answer pattern you fill in | Salesperson takes over? |
|---|---|---|
| How much is the [item]? | "The [item] is [published price]; other fabrics and sizes from [published range]." | No |
| Is it in stock? | "Let me check stock for you. Which colour and size?" | Yes |
| How long is delivery? | "In-stock items: [days]. Made to order: about [weeks]." | No |
| Can I get it in a different size or fabric? | "Many pieces can be made in [options]. Send the sizes you need and we'll quote." | Yes |
| Do you deliver to [city]? | "We deliver to [areas], fee [published fee]; free above [published amount]." | No |
| Is assembly included? | "[Included / at published price]. Wall-mounting [details]." | No |
| Do you take away the old furniture? | "[Yes, at published price / No]." | No |
| Can I pay in instalments? | "[Your published payment options]." | Yes, for details |
| Do you offer interior design? | "Yes, our designers can [published service and fee]. Shall we arrange a consultation?" | Yes |
| What is the warranty? | "[Published warranty terms] on [frames, mechanisms, fabric]." | No |
| Where is your showroom and when are you open? | "[Address, map link], open [days and hours]." | No |
| My delivery is late / the item arrived damaged | "I'm very sorry. Our customer care team will contact you today." | Yes, always |
Never quoted automatically
- Custom sizes, fabrics and fitted joinery. Those need measurements and a salesperson's quote.
- Prices or discounts not on your published list, including "a lower price if I buy three". A person decides.
- Delivery dates for made-to-order pieces beyond your published range: production can move.
- Damage claims, late deliveries and refund demands. StayReplied hands complaints and refund demands to a person.
The answer mode is set per channel (off, drafts only, or answer). Your sales team sends the published answers from the inbox. No plan includes AI today; AI drafts need your own Anthropic key.
Welcome lines
- "Looking at something you like? Ask about price, delivery time or other sizes."
- "Welcome to [Showroom]. Send us a photo link or the item name and we'll help."
- "Furnishing a new home? Tell us the rooms and your timing, and a designer will help."
Starter questions: "Delivery times", "Custom sizes", "Showroom hours", "Interior design".
Outside showroom hours
The widget sends no automatic closed message today. Put your reply hours in the welcome line, switch on "Ask for name and email before chatting" so a big-ticket enquiry is never lost, and answer evening chats first thing: "Good morning, thanks for asking about the [item]. It is [in stock / made to order in (weeks)], delivered to [area] for [fee]. Would you like to see it in the showroom?" A buyer who goes quiet after a quote gets one polite follow-up.
Weekends, sales and move-in season
Showroom weekends are busy on the floor and online at once, and the end of the month brings families moving homes. In the shared inbox:
| Chat | Owner |
|---|---|
| Price and delivery questions | Online sales, from the unassigned view |
| Custom sizes and design briefs | A designer, assigned with an internal note of the room sizes |
| "Is my order ready" | Customer care |
| Late, damaged or wrong items | Customer care lead, as a ticket with a due time |
Each chat has one owner, so a buyer never gets two prices from two salespeople, and presence shows if someone on the floor already has it open.
A week to go live
- Create the workspace; invite online sales, a designer and customer care.
- Publish price ranges, lead times, delivery fees and areas, assembly and warranty terms.
- Publish the widget on collection and product pages, with your site in the allowed origins.
- Write the welcome lines and the after-hours reply in English and Arabic.
- Test a price question, a custom-size request and a late-delivery complaint.
- Agree the weekend split between floor and online.
- Read the week's chats; publish the answers buyers asked for twice.
When this is not for you
If you need the chat to show live stock across warehouses, StayReplied does not connect to stock systems today; sales staff check. If buyers send you room photos: web chat takes text only, and it is the channel you connect today; WhatsApp is coming soon (see channels). Read who StayReplied is for. Starter is AED 70 a month plus 5% VAT, Team AED 210 for 5 seats; see pricing.
Questions and answers
Can the chat give a price for a custom piece?
Not automatically. It collects the sizes and fabric, and a salesperson sends the quote.
Can it answer delivery questions?
Yes, from the delivery areas, fees and lead times you publish.
Can designers and floor staff share the inbox?
Yes. Assign design briefs to a designer, keep internal notes for the team, and one person owns each chat.
Does it work in Arabic?
Yes. The widget and the inbox work in Arabic and English, right to left included.
Turn browsers into showroom buyers.
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